At Kwiqshop, our mission is to deliver quality products that enhance your everyday life. To back up this promise, we offer a comprehensive warranty policy designed to protect you against defects in materials and workmanship for a specified period under normal usage. This policy applies to all products purchased through our online store unless otherwise stated. Where manufacturers provide their own warranty, the manufacturer’s warranty terms shall apply, and Kwiqshop will assist in facilitating the warranty process.
2. Scope of Warranty Coverage
2.1 General Coverage
For products covered under Kwiqshop’s in-house warranty, we offer protection against manufacturing defects, faulty materials, and workmanship issues that arise under normal, intended use. This warranty does not cover:
Accidental Damage: Physical damage caused by drops, impacts, spills, or other accidents.
Misuse or Abuse: Damage resulting from improper use, modification, or neglect.
Normal Wear and Tear: Cosmetic blemishes or performance degradation that occurs with regular use.
Unauthorized Repairs: Any damage or issues resulting from repairs or modifications not performed by an authorized service provider.
Environmental Damage: Damage caused by exposure to extreme conditions such as water, fire, or dust.
2.2 Product Category Specifics
Given the diversity of products on our platform, warranty periods and terms may vary by product category:
Electronics (e.g., mini projectors, computer accessories):
Warranty Period: Typically 12 months from the date of purchase.
Coverage: Defects in materials, workmanship, and functionality under normal use.
Home Appliances & Fitness Equipment (e.g., treadmills, walking pads):
Warranty Period: Typically 6 to 12 months from the date of purchase.
Coverage: Manufacturing defects, faulty parts, and issues affecting performance under regular use.
Fashion, Accessories, and Non-Electronic Items:
Warranty Period: Varies by product. Please refer to the specific product page for warranty details.
Coverage: Generally covers manufacturing defects only. Normal wear and tear are not covered.
Other Categories:
Where applicable, products may have a manufacturer’s warranty. In such cases, the manufacturer’s warranty terms will be provided, and Kwiqshop will serve as an intermediary for warranty services.
3. Warranty Terms and Conditions
3.1 Warranty Period
The warranty period begins on the date of purchase as indicated on your sales receipt or invoice.
Specific warranty durations for certain products are listed on their respective product pages.
3.2 What is Covered
Defective Materials: Any failure or malfunction due to substandard materials.
Faulty Workmanship: Issues arising from errors during the manufacturing process.
Functionality Problems: Defects that prevent the product from performing as intended under normal use.
3.3 What is Not Covered
Damage caused by misuse, abuse, or improper installation.
Cosmetic damage that does not affect functionality.
Damage due to unauthorized repairs, alterations, or modifications.
Incidents where the product has been exposed to extreme environmental conditions.
Consumable parts that naturally wear out over time (unless the failure is due to a manufacturing defect).
4. Warranty Claims Process
4.1 Step 1: Initiate Your Claim
Notification: Contact our customer service team within the warranty period if you experience any issues. You can reach us via our Contact Us page page at www.kwiqshop.com/contact-us or call 0755275824.
Documentation: Provide a clear description of the defect along with supporting evidence such as photos or videos if possible.
Proof of Purchase: A valid receipt or invoice is required to process any warranty claim.
4.2 Step 2: Assessment
Upon receiving your claim, our technical team or the manufacturer (if applicable) will assess the reported issue.
You may be asked to send the product to an authorized service center for evaluation. In some cases, troubleshooting steps may be provided prior to initiating a return.
4.3 Step 3: Resolution
Based on the assessment:
Repair: We will repair the product at no additional charge if it falls under warranty.
Replacement: If the product is deemed irreparable, a replacement may be issued.
Refund: In rare cases where neither repair nor replacement is feasible, a refund may be provided in accordance with our return policy.
Shipping Costs: If the defect is due to manufacturing issues, shipping for repairs or replacements will be covered by Kwiqshop. Otherwise, the customer may be responsible for shipping costs.
4.4 Step 4: Follow-Up
After service, the product will be returned to you. You will be notified via email or phone with the status of your claim.
Should you have any questions during the process, our customer service team is available to assist you.
5. Manufacturer’s Warranty
For products that come with a manufacturer’s warranty, please refer to the warranty information included with your product packaging.
Kwiqshop will facilitate warranty claims in collaboration with the manufacturer. In these cases, the manufacturer’s warranty terms take precedence.
6. Additional Terms
Modifications: Kwiqshop reserves the right to modify or amend this warranty policy at any time without prior notice. All changes will be updated on our website.
Contact: For any further information or clarification regarding this warranty policy, please contact our customer support team at 0755275824 or via our Contact Us page.
