Frequently Asked Questions

We accept major credit cards, debit cards, and mobile payments.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website.

We offer a 30-day return policy on most items. Please visit our Returns & Exchanges page for detailed instructions and eligibility criteria.

Shipping times vary depending on your location and the shipping method chosen. Typically, deliveries take within 2 business days.

Currently, we only offer shipping within Tanzania.

You can reach our customer service team via email at support@kwiqshop.com or by calling +255 755 275824. We’re here to help!

If you need to make changes or cancel your order, please contact us as soon as possible. We can only make changes before the order is processed and shipped.

Please get in touch with our customer service team immediately if you receive a damaged or incorrect item. We’ll assist you with a return or exchange.

You can create an account by clicking on the “Sign Up” button at the top of our homepage and following the prompts to enter your details.

Yes! We understand the importance of trust when shopping online. Kwiqshop has served hundreds of happy customers all across Tanzania. We’re a verified business and our customers speak highly of us.

Absolutely. Our shop is located at Mipango, Dodoma. You’re welcome to visit us or send someone on your behalf to check the product before purchase.

No problem! You can ask a friend, colleague, or relative in Dodoma to visit our shop and purchase the product for you, then have it sent to your location.